Feedback and Support
We are an open source project, so you can help by contributing feedback and suggestions!
You can also reach us on a variety of channels to get support directly from the developers.
In-App Feedback
The easiest way to send feedback is through the app:
- Go to the feedback tab in the sidebar or use the feedback button within a modal
- Write your message in the text field
- Important: If you’re reporting an issue, please:
- Select the relevant swap from the dropdown menu
- Check “Attach logs from the current session”
- Review the logs before sending (you can click the eye icon to view them)
Your feedback will be answered directly in the app under the Feedback tab.
Email Support
If you prefer to send an email, please include:
- A clear description of your issue or feedback
- Swap logs you want to share or encountered problems with (You can use the “Export Logs” functionality in the history tab)
Send your email to: help@unstoppableswap.net (this is our email address from before the rename).
Discord and Matrix
You can also ask for help on our Discord and Matrix servers. They are bridged.
Tips for Effective Feedback
To help us assist you better:
- Be specific about what you were trying to do
- Include steps to reproduce the issue
- Mention your operating system and app version
- Attach relevant logs whenever possible
What to Expect
- We try to answer as quickly as possible, but please be patient if this takes up to a few days. We are an open source project and do the support in our free time.
- We may ask for additional information to help resolve your issue